We accept Visa, Mastercard & Checks. Payment is due at the time of service.
Click here to pay your bill online.
How long is each service?
Our services run in 20 minute increments. How long have you been pet sitting?
Urban Out Sitters has been pet sitting since 1999. What if I need emergency pet care service?
Ideally, we request that you schedule with us at least 24 hours in advance. However, for requests that are 24 hours or less, subject to availability, we charge a $5 surcharge plus the standard charge for the service being provided. For example, if you need a 20 minute dog walking service, the total charge would be $18 ($13 for the walk and $5 for the surcharge).
Are there extra costs for services performed on a holiday?
We consider the following to be our major annual holidays: New Years Day, Labor Day, 4th of July, Good Friday, Memorial Day, Thanksgiving, Christmas Eve Day, Christmas Day, and New Years Eve. There is a $10 surcharge plus the standard charge for the service being provided on these dates. There is no refund for cancellation on Holidays.
Are there a minimum amount of services that I must order?
Because our goal is to establish a consistent, long lasting and healthy relationship between your pet(s) and our walker/pet care provider, we ask that you commit to 3 days a week minimum.
Can you describe your hiring process?
Our pet care providers go through an extensive screening process before becoming an Urban Pet Care Provider. After successfully interviewing with our owners, the candidates must pass a background check and drug screen. Upon passing the background check and drug screen, our sitters then attend our orientation program. The program is designed to underscore home security, safety for your pet, and our quality standards.
Why is there a “meet and greet"?
The meet and greet is a visit that allows you to get to know our company . During this visit, we will perform the following tasks: introduce ourselves to you and your pet, pick up keys, confirm pertinent information about you and your pet (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions you may have.
My pet has been aggressive in the past - can she still be a client?
No!
Can you give my pet his medicine?
Yes, what kind of service would we provide if your pets needs are not met. We can administer pills, give insulin injections, IV Fluids, eye drops and other services can be provided. An additional $5 will apply.
How do I drop off or pick up house keys?
Two copies of all keys required to access your home (and pet!) should be given to our office. If you are giving newly copied keys, we ask that you MAKE CERTAIN TO TEST ALL KEYS TO SEE THAT THEY WORK before giving them to us. Normally, we keep keys secure in our offices. If you wish to have your keys picked up or dropped off there is a $10 fee for each service. You are always welcome to bring your keys to our office or leave them in case of an emergency. We also offer lockout services for $75 we will deliver your keys to you if you are locked out of your home. After midnight add an additional $25 for this service, NO EXCEPTIONS.
What if my dog doesn't like a leash?
As it is a city ordinance to have all dogs on leashes when in a public area and for the safety of your pet, Urban Out Sitters will always have your pet leashed. This strict rule includes parks that do not have fences and are not pet friendly. Only in yards or parks with secure fences, will our sitters allow your pet to be without a leash.
What are you service areas?
Please visit the locations section of the website.
