The registration process can take up to 24 hours to verify vaccines or keys.
Service can begin when an account is activated.
-Create an online account
-Submit: (2) sets of working keys
Cat(s) must have current vaccines.
-Submit vaccination records (upload or fax: 312-846-6867 or email: firstname.lastname@example.org)
Urban Out Sitters assigns the same catsitter for the duration of the service.
-Replenish food, drinking water and maintain litter box
-Sitter confirmation reports are emailed daily with (2) - (3) photos taken on the visit
-Cat Care is available each day
-Book service with proper coverage in your absence
-Every other day service
-In the case of an illness or reassignment, a substitute sitter is provided
Clients must leave specific care instructions, including feeding details for our sitters to review.
-Owners must supply enough food for the duration of the vacation.
Cat(s) that require medication.
-Medication must be clearly marked and with written instructions.
-Cost for each pet and each medication dose
-insulin or injectables fluids
Urban Out Sitters is a bonded and insured company.
-Submit (2) Sets of working keys
-Do not leave keys with a doorperson or on-site custodian
-Submit keys no less than 24 hours prior to service
-All locks/doorknobs must be in working condition
-Keys must be provided for all locks
-Provide written authorization for "Urban Out Sitters" to enter (if required)
-Drop-off or Pick-up keys at the River West Facility (Monday-Friday 7am-8pm)
-Leave keys on file
-Clients may drop-off keys at the Lakeview Facility no less than 48 hours prior to service
-Keys can be collected at the Lakeview Facility with 24 hour notice
-Urban Out Sitters will not return keys by mail
Clients can either call, email or use online booking to request, change, reschedule or cancel service.
An email confirmation is sent to guarantee a service is booked.
-Reservation line: 312-651-7387 (x7021)
-To book a service less than 24 hours, contact the office during office hours
-Next day service requests from after voicemails, emails or online booking cannot be guaranteed
-One time ($10) surcharge for major holidays: booking on holiday or booking within same weekend or week.
Accommodations are reserved for each cat.
-Must cancel same day service before 9am
-After (9am) cat care charge
-No credits or refunds returning home early
There is no minimum days for cat care. Cat care requires every day service. Urban Out Sitters does not offer every other day service or be absent longer then 24 hours. Urban Out Sitters does not guarantee a consistent time for each visit. Health: Each cat must have current vaccines prior to cat care. Educate: While your away, pets that have free reign or crated within a household can be mischievious, by getting out of crates, damaging property, or elimate within a home. At time of service, Urban Out Sitters will report any abnormalities connected to the visit. Understand with regard to any injury (minor or severe) Urban Out Sitters does it best to make the owner aware of the situation or as a direct result seek immediate medical attention for their pet. Injuries: Urban Out Sitters is not responsible for cat injuries that can occur from a pets attendance and participation in cat care. Clients are responsible to assume full financial responsibility for their pets veterinary emergency care. Fees: Must cancel same day service before 9am. After (9am) client pays for cat care cost. No refunds are available arriving early before the end of a scheduled service. ($10) surcharge for major holidays: booking on holiday or booking within same weekend or week. ($5) cost for each pet, each medication dose, each visit . Saturday and Sunday: Open office hours on weekends are (8-10am) and (4-6pm).