Dog Walking
Cancellations on the same day of service must be called in before 9am. There is a cancellation charge for the day of service after 9am, when a dog walker arrives and the client cancels the walk, or when the dog(s) is not home. Puppy walks are a minimun of two per day and not available after 6 months of age.
Registration
Register Online: urbanoutsitters.com
Submit: Vaccines (upload, email: info@urbanoutsitters.com or fax: 312-277-0911)
Provide: (2) sets of working keys
(Note the registration process can take up to 24 hours - organizing key drop-off or verifying vaccines)
Service cannot begin until the above steps are complete:
Reservations: Call, Email or Reservation Line (x7021)
Visits
Our team of dogwalkers visit your dog(s) each weekday. During a visit; you can expect a walk, a note, or email confirmation report detailing your dog's activity outside. You may wish to leave a lunch or snack for your dog to be given or we can refresh the drinking water.
Urban Out Sitters offers sitting service each weekday.
Urban Out Sitters assigns a dogwalker to the same dogs each weekday. However, in the case of an illness or reassignment - Urban Out Sitters will send a substitute sitter
Dog Walk:
Morning: 9-11am
Mid-Day: 11am-2pm.
Afternoon: 2-4pm.
Puppy Out Relief:
Our Puppy Out-Relief dog walking includes (2) or (3) quick in/out bathroom breaks.
This walking regime helps a puppy build consistency and familiarize them with home surroundings.
Most often these visits are set as a morning and afternoon visit.
There is a (2) visit minimum per day.
Puppy Walks are available for 6 months and younger.
Meet and greets are available upon request.
Keys
Urban Out Sitters requires (2) sets of working keys
Your keys are safely managed at our main West Loop Facility.
Supply (2) sets of working keys no less than 24hours prior to service.
Do not leave keys with a doorperson or on-site custodian.
All locks/doorknobs must be in working condition: keys must be provided for all locks.
Authorization
If your building offers 24hour entry (doorperson or on-site custodian);
Provide written access for Urban Out Sitters to enter the building and your dwelling.
Urban Out Sitters is a bonded and insured company.
Drop-Off
The West Loop Facility accepts keys Monday-Friday 7am-9pm. Drop off keys no less than 24 hours prior to service. Clients may drop-off keys at our Lakeview Facility no less than 48hours prior to service - allowing ample time for transport to our West Loop Facility.
Pick-Up
Clients can leave their keys on file with Urban Out Sitters for future use or they can choose to pick them up after service. The West Loop Facility returns keys Monday-Friday 7am-9pm. Keys can be transported to our Lakeview Facility with 24hour notice. Urban Out SItters will not return keys by mail.
Cancellations
We know plans can change, however please understand we make accommodations with staff to care for each dog.
Clients canceling the day of service (after 9am) are charged for the dogwalking.
Service Request
Urban Out SItters is happy to assist with your service request. Clients may either call a
UOS location within hours of operation or utilize our reservation line. An email confirmation
will be sent to guarantee your service is booked.
To Request, Change, Reschedule or Cancel Service:
Contacting Locations:
Main: 312-651-7387
West Loop: (x)7040
Lakeview: (x)7070
24 hour Reservation Line:
Main: 312-651-7387
Reservations: (x)7021
Requesting Service less than 24 hours:
We recommend you contact our office and speak to someone directly when booking service less than 24 hours. After hours overnight coorespondance via email or voicemail cannot guarantee next day service.
